Greetings ACTRA members!
We’re excited to announce the launch of your new casting website – Actra online! The new website is faster and more user-friendly for you, and casting directors and producers.
Actra online will replace the old Face-to-Face (F2F) casting website.
Remember – your profile is only as good as YOU make it!
Q: What do I do if I can’t remember my Face-to-Face user ID or password information to log-in to Actra online?
A: Go to the Actra online password reset webpage and enter your ACTRA membership ID, date of birth and the email address registered with ACTRA. Your username and password will be sent to your email.
Q: I am a new ACTRA member. How do I create my own ACTRAonline.ca profile?
A: A profile already exists in ACTRAonline.ca for you! All you have to do is go to the password reset page and login using your ACTRA ID, the email address registered with ACTRA and your date of birth. Your username and password will be sent to your email. Use this username and password to login to ACTRAonline.ca (once you’re logged in you can change your password by clicking on the ‘change password’ button).
Q: How do I create a Actra online profile if I am already an active ACTRA member in good standing but did not register for a Face-to-Face account?
A: A profile already exists for you in Actra online even if you did not have a F2F account! To access your profile, all you have to do is go to the password reset page and input your ACTRA ID number, the email address registered with ACTRA and your date of birth. Your username and password will be sent to your email. Use this username and password to login to Actra online.
Q: Who can search my Actra online profile?
A: All profiles are searchable by casting directors and producers who are signatory to ACTRA. Profiles can be made searchable to the general public only if a user specifically chooses to make their profiles public (personal contact information listed under the Contact Information tab will never be made available to the general public, only casting directors and producers).
Q: I no longer want my profile to be made available to the general public. How do I opt out of a public search?
A: Under the main welcome message of your profile (“Hello [insert name]”) uncheck the ‘Available to Public’ box to opt out of the public search. Your profile will only be searchable by casting directors and producers who are signatory to ACTRA.
Q: I would like to update my agent information on my profile. Can I do this on Actra online or do I have to call my branch?
A: You can update your agent information on Actra online. Go to the Contact Information tab and select your agent from the drop-down list of agents. If you prefer to speak to someone over the phone you can also call your branch to have this information updated in your profile.
Q: I don’t see my agent listed in the drop-down list of agents. What do I do?
A: Contact your branch.
Q: What personal contact information (name, phone number and email) can be viewed under the Contact Information tab in my profile by casting directors and producers?
A: Only the information (name, phone and email) you choose to include can be viewed by casting directors and producers. Your agent information will automatically show by default above any personal information you choose to include. If you do not have an agent listed under your profile, the personal details you choose to share will show as your default contact information.
Q: I don’t have an agent. Can casting directors and producers still get in touch with me about a casting opportunity?
A: They can get the contact details (name, phone number and email) that you choose to include in the Contact Information tab in your profile. If your contact information changes – and this is the only way casting directors and producers can contact you – please ensure you keep this information up-to-date.
Q: I have not updated my Actra online profile in two years. Will my profile still be searchable by casting directors and producers?
A: No. If you have not updated your profile within the last two years, your profile will no longer be searchable. To make your profile searchable again, just log-in and update your profile. Automated reminders will be sent to members in advance of any two-year periods of no profile updates on Actra online.
Q: I already have a profile on one of the casting microsites (CastingVOICE.ca, CastingSTUNTS.ca, CastingBACKGROUND.ca and CastingDIVERSITY.ca). If I make an update in my Actra online profile, will my other profile(s) automatically be updated?
A: No. Currently, the microsites run independently of Actra online. If you make any changes to your Actra online profile, you will also have to do so in any of your microsite profiles.
Q: Are there any adjustable age range options available in my profile?
A: Age ranges will be defaulted to appear as -5 years and +5 years from your actual age. You can choose to amend this by adjusting the 15-year sliding age range scale in your profile (for example, if you are 25 years old and can play as young as 20 or as old as 35 (or alternatively as young as 15 and as old as 30) you can adjust the sliding age scale in your profile accordingly).
Q: What gender identification options are available to artists on Actra online?
A: Listed below you will find the gender identification options available to artists on Actra online:
Q: I noticed that not all of my Face-to-Face profile information (clothing measurements (shoe, hat, etc.), training, awards, work status, bio) was transferred to my new Actra online profile. Why is this?
A: ACTRA worked with casting directors and producers in developing the most important casting elements they look for in a search. ACTRA tailored Actra online with the information that would best meet the needs of the casting community.
Q: I don’t see all of the photos or any of the audio and/or video recordings from my Face-to-Face profile in my Actra online profile. What happened to these other items?
A: Only your headshot (primary) photo and résumé were transferred to your Actra online profile. All other media (up to two (2) additional photos and up to three (3) video and audio recordings) must be added to your new Actra online profile.
Q: Why is the new photo I uploaded to my profile not yet showing up?
A: Photos will be held as pending until approved by an administrator. This might take up to three (3) business days.
Q: My Face-to-Face profile allowed up to 10 photos to be uploaded to my profile. Why can’t I upload the same number to my Actra online profile?
A: The new system only allows one headshot and two additional photos to be uploaded to a profile (please note the system will only accept JPG files).
Q: How do I upload video and audio recordings to my Actra online profile?
A: Posting your audio and video files is easy – just go to the Media tab in your profile and click on the ‘Reel’ section. Copy and paste your URL directly into the field under ‘video/audio url’ (only links to YouTube or VIMEO are supported). A total of three media links for both audio and video clips are allowed.
Q: What do I do if I have a question that is not listed in these FAQs?
A: Please email email@example.com for assistance.