Greetings ACTRA members!
ACTRAonline is the online database of professional ACTRA performers. The website is searchable by casting directors and producers who are signatory to ACTRA.
Remember – your profile is only as good as YOU make it!
Q: How do I create an ACTRAonline.ca profile if I am new to ACTRA or have not yet accessed ACTRAonline.ca ?
A: A profile already exists in ACTRAonline.ca for you! All you have to do is go to the password reset page and login using your ACTRA ID, the email address registered with ACTRA and your date of birth. Your username and password will be sent to your email. Use this username and password to login to ACTRAonline.ca (once you’re logged in you can change your password by clicking on the ‘change password’ button).
Q: Who can search my ACTRAonline.ca profile?
A: All profiles are searchable by casting directors and producers who are signatory to ACTRA. Profiles can be made searchable to the general public only if a user specifically chooses to make their profiles public (personal contact information listed under the Contact Information tab will never be made available to the general public, only casting directors and producers).
Q: I no longer want my profile to be made available to the general public. How do I opt out of a public search?
A: Under the main welcome message of your profile (“Hello [insert name]”) uncheck the ‘Available to Public’ box to opt out of the public search. Your profile will only be searchable by casting directors and producers who are signatory to ACTRA.
Q: I would like to update my agent information on my profile. Can I do this on ACTRAonline.ca or do I have to call my branch?
A: You can update your agent information in ACTRAonline.ca. Go to the Contact Information tab and select your agent from the drop-down list of agents. If you prefer to speak to someone over the phone you can also call your branch to have this information updated in your profile.
Q: I don’t see my agent listed in the drop-down list of agents. What do I do?
A: Contact your branch.
Q: What personal contact information (name, phone number and email) can be viewed under the Contact Information tab in my profile by casting directors and producers?
A: Only the information (name, phone and email) you choose to include can be viewed by casting directors and producers. Your agent information will automatically show by default above any personal information you choose to include. If you do not have an agent listed under your profile, the personal details you choose to share will show as your default contact information.
Q: I don’t have an agent. Can casting directors and producers still get in touch with me about a casting opportunity?
A: They can get the contact details (name, phone number and email) that you choose to include in the Contact Information tab in your profile. If your contact information changes – and this is the only way casting directors and producers can contact you – please ensure you keep this information up-to-date.
Q: I already have a profile on one of the casting microsites (voice.ACTRAonline.ca, stunts.ACTRAonline.ca, background.ACTRAonline.ca and diversity.ACTRAonline.ca ). If I make an update in my ACTRAonline.ca profile, will my other profile(s) automatically be updated?
A: No. Currently, the microsites run independently of ACTRAonline.ca . If you make any changes to your ACTRAonline.ca profile, you will also have to do so in any of your microsite profiles.
Q: Are there any adjustable age range options available in my profile?
A: Age ranges will be defaulted to appear as -5 years and +5 years from your actual age. You can choose to amend this by adjusting the 15-year sliding age range scale in your profile (for example, if you are 25 years old and can play as young as 20 or as old as 35 (or alternatively as young as 15 and as old as 30) you can adjust the sliding age scale in your profile accordingly).
Q: What gender identification options are available to artists on ACTRAonline.ca?
A: Listed below you will find the gender identification options available to artists on ACTRAonline.ca:
Q: Why is the new photo I uploaded to my profile not yet showing up?
A: Photos will be held as pending until approved by an administrator. This might take up to three (3) business days.
Q: How many photos can I upload to my ACTRAonline.ca profile?
A: You can upload one headshot and two additional photos to your profile (please note the system will only accept JPG files).Profiles that do not have a headshot will not show up in searches by casting directors and producers.
Q: How do I upload video and audio recordings to my ACTRAonline.ca profile?
A: Posting your audio and video files is easy – just go to the Media tab in your profile and click on the ‘Reel’ section. Copy and paste your URL directly into the field under ‘video/audio url’ (only links to YouTube or VIMEO are supported).Up to three (3) video and audio recordings can be added to your ACTRAonline.ca profile.
Q: What do I do if I have a question that is not listed in these FAQs?
A: Please email email@example.com for assistance.